Question

receive light not on

C
Badge +1

Hey everyone. I noticed my receive is light not on and thr other 3 are like a yellowish green. The internet still works but reading the manual says all the lights "should" be on. Anyone got any insight? Thanks!

This topic has been closed for comments

7 replies

S
Rank
Userlevel 5
Badge +41

Hello Curly815

                         SB8200 is a cable modem and the lights on the modem indicates the upstream and downstream signal sends to the modem by the Internet service provider,  so if you see any lights off or intermittent you need to check the signal level and also confirm with your Internet service provider about the signal strength of your modem. To test the cable signal level on the modem interface you can follow the steps mentioned on the link below, 

                           http://arris.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels

Let us know if this helps

SURFboard Community Moderator Team
C
Badge +1

The upstream signal is just under the mark. Would that cause the receive light to be off? 

C
Badge +1

.

C
Badge +1

Hello Curly815

                         SB8200 is a cable modem and the lights on the modem indicates the upstream and downstream signal sends to the modem by the Internet service provider,  so if you see any lights off or intermittent you need to check the signal level and also confirm with your Internet service provider about the signal strength of your modem. To test the cable signal level on the modem interface you can follow the steps mentioned on the link below, 

                           http://arris.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels

Let us know if this helps

I did a factory reset and xfinity was no help any other suggestions?

plemans
Rank
Userlevel 6
Badge +40

got a copy of the cable connections page and the event logs? helps more than general light diagnostics. 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 1.4gig/240mbps
C
Badge +1

What is cable connection page and where is the general diagnostics area? Sorry, not familiar with all this and this is my 1st time having this issue 🙏🏼

C
Badge +1

got a copy of the cable connections page and the event logs? helps more than general light diagnostics. 

*events log

Terms & ConditionsCookie settings