SBG6950AC2 | SBG7400AC2 | SBG7600AC2

I have been unable to authenticate into my corporate network/web portal for about 5 days.  I am having the same problem whether wired or wireless.  Contacted my ISP, and while they do not support my Router (I Own it), they suggested updating Primary and Secondary DNS to 8.8.8.8 and 8.8.4.4.  In order to do that, I have to enable Static IP on WAN Setup and add an IP Address.  I used 100.64.105.29, but TBH that was a wild guess.  But after applying I lost internet altogether.   I then selected Enable DNS Override on LAN Settings and applied but that didn’t seem to update nor did it fix the problem.  So a couple questions:  Is there a different IP I should use on WAN Setup when shifting over to Static IP?  Or is there another way to update DNS without making all of the other changes described above?  Or does the description sound like it may be on my corporate side.  One last fact, this problem started after updating my MacBook to MacOS Tahoe 26.1...😡

I cant access my gateway access account even though I inputted my correct password. It states “ account locked due to too many attempts”. How can I go about this?Please advise, thank you. 

My surfboard app for my sbg7400ac2 keeps telling me that I can’t connect even though all the lights are on and xfinity says that the connection is on. I’m able to connect to the networks via my laptop and phone, but the networks are not connected to the internet

I currently use a arris SBG7400AC2 which has stopped working. I currently have Xfinity Wi-Fi one gig. Are use the Internet only for streaming and Internet services. Should I replace it with the same router or a different one

Same issue as a user posted a month ago regarding his 7400AC2. Wireless clients that are connected to 5G show in 2.4G client list. No 5G clients listed in 5G client list.

Xfinity said our Arris modem is only pushing out 800 mbps.  Our back video camera fails based on the strength of the signal from the modem.  Xfinity suggests we need a modem that can push out the 1100 mbps.  Tested the video strength on the back camera which is 70 as compared to the front camera which is 84.  Would appreciate keeping the Arris, we have been happy with our current unit.  Our current Arris unit is SBG7400AC2 Thanks

The doorbell camera will not connect to wifi.  I need help configuring my Arris Surfboard SBG7600AC2 to work with Eufy Doorbell Camera.  I have done extensive research to make sure all other potential issues are handled.  In my research, I found specific guidance for configuring my router, however, after reviewing the Admin screens I can’t figure out how to apply the configuration details.  Here is what’s recommended: Temporarily disable the firewall settings on your router and ensure the following ports are allowed:TCP: 80, 443 UDP: 0-65535 Add the following P2P Hole Punching server IPs to your router's allowlist:34.235.4.153 18.223.127.200 54.153.101.7

I PURCHASED MY OWN MODEM FOR XFINITY, ARRIS MODEM MODEL# SBG7400AC2. IT HAS BEEN WORKING ALL THIS TIME, NOW ALL OF A SUDDEN ITS NOT CONNECTING TO THE INTERNET. I CONTACTED XFINITY, THEY STATED THAT I HAVE A STRONG SIGNAL, BUT THERE IS NO INTERNET CONNECTION. IM TRYING TO FIGURE OUT HOW DO I FIX THIS WITHOUT HAVING TO PAY AN ARM AND A LEG.

Need help getting my modem up in running because it won’t get past the login portion 

HFC MAC ID on a Brand new SBG7400AC2 modem is not recognized.

How to check security key on wireless router and check if IP is set correctly in IP settings?

On one end of my house, the farthest from the modem/router the signal strength is low. Can I use any of the Arris mesh systems with the SBG7600AC2 to improve the signal strength?

Cambio de contraseña 

All wireless clients show up in the 2.4 client list.  I am pretty sure that the 5Gs are connecting at 5g because I am getting the throughput and performance I expect.  The devices themselves indicate that they are connected to the 5g network. This has been the case since I installed the modem several years ago.   Is there a way to change settings or a workaround so the clients show up in the correct wireless network? The devices circled in red are logged into the 5g network.  This is what I see:(Edited personal information) 

We have the arris modem, which is not sending a good signal to our back camera, alarm company suggests an extender.  Reviewing the reviews of the arris extender, they are mostly not excellent.  We wanted to stay with arris since our modem is arris but have concerns based on the reviews.  Can you offer any details, information, positivity.     Our arris modem is perfect, we replaced Xfinity with the arris and are super pleased.

I know this question has been asked here many times but they all say the same thing and it’s not working for me. I have a  SBG7600AC2. I use all four ethernet ports. Recently they all turned off. No signal, no lights, I tried different cables. I tried mixing and matching the cables and the devices. I went in to the web interface and disabled and enabled the ports. I tried doing the factory reset of the device and that didn’t work either. Today I went in to the Status page and even though the web interface states the 4 LAN ports are all enabled, the status page list them all as being disabled.  What next other than buying a whole new device?  LAN Port 1 Disabled Down -----   LAN Port 2 Disabled Down -----   LAN Port 3 Disabled Down -----   LAN P

I attempted to set up a USB drive on a Arris Surfboard Modem/Router SBG6950AC2.  I was able to map a drive on my PC to the USB drive on the modem/router.  I was able to navigate to the drive and to several folders I had created on the drive (when it was inserted on my PC).  I am not able to create a folder on the drive.  I am also not able to copy files over to the drive or to the folders on the drive.  It appears to be a permissions issue.  I opened up the access to everyone, but was still unable to create a new folder or copy a file to the drive.I followed the steps outlined in this document:https://arris.my.salesforce-sites.com/consumers/articles/Knowledge/SBG6950AC2-USB-Media-Sh

I am attempting to access the "Operation" section of my Arris Surfboard SBG6950AC2.   When I select the option and put in my credentials used in the “Configuration” I get a message that says:Invalid user name or password, or your access has been locked due to multiple failed login attempts!”How do I clear this issue?

I purchased this router from Walmart in September 2023.Only the power light is on; no Wi-Fi or internet connectivity. I’ve tried restarting and factory resetting the device, but the issue persists. I don’t have the printed receipt, but I’ve attached a screenshot of my credit card transaction from that time as proof of purchase. Please let me know if this is sufficient for a warranty replacement.

Hi folks! Need a little guidance. I recently changed over to using an Arris SBG7400AC2. My ISP (Xfinity) kept bugging me that I needed a newer modem (even though I had noticed no issues or changes using my previous one) and the SBG7400AC2 was on their list of supported devices, so I picked one up and have been using it for about a week. The wifi speeds and connection strength are just fine, but several times a day the wifi signal cuts out completely. It pops back on quickly, within like 5-10 seconds, but it does drop fully for long enough to do things like interrupt my VPN when working from home, drop from the lobby if playing a game, lose voice chat connection, etc. I only connect to the internet via wifi as the place I live is not setup for reasonable wired connections, and the wifi has always been plenty sufficient for my needs! Wondering what I can do to stop those intermittent losses of signal.

How do I fix my SBG7600AC2 WiFi cable modem?The power indicator light is on, but no other status lights turn on. No send/receive light, online light, wireless lights, or WPS light. My WiFi network is not being broadcast or not discoverable when I try to connect my devices.I have unplugged the power cable for 15 seconds, and power cycled the modem, but it still does nothing except show a power light.I also checked that the coaxial cable is tight against the back of the modem and tight against the cable outlet on the wall.

Site now says I’m locked out because apparently I am not using the correct password.  Customer service does not answer their phone.  How can I successfully change my password without calling in?

I accidentally deactivated 5G which turned off internet. Can't login to enable. Model is SBG7600AC2

Having WIFI issues and internet provider says all is well in their end.  Bought a new SBG7400AC2 and WIFI is showing up but is VERY slow and unresponsive.  All the lights are on as they should be.  Any ideas to help resolve? 

We got a the new modem through amazon, it is the SBG7600AC2, the device worked fine the first day however it started to frequently resets on its own. We thought maybe the cords were the problem and had it replace. We have also moved the device in a more open space. We contacted amazon about it and they sent a replacement but that one also had problems…. the first one had intermittent issues and the second one had docsis health issues and wouldn’t even connect. I had talked to my service provider about it. Is there any ways to fix the intermittent issues or docsis health issues so i can return one of them at least??