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Question

SB8200 loses connectivity multiple times a day

  • 20 August 2024
  • 2 replies
  • 76 views

SB8200v3

S/N: {Edit:personal information}

Loses connectivity daily. Have a bad modem. Need a replacement.

You have to contact customer service for that. Not the public support forum. 


Could you let us know whether the intermittent internet connection is through a direct connection or while connecting with a router?

Since you are experiencing with intermittent internet connection, I would suggest checking the cable signals to make sure all in range.

http://arris.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels