Interesting enough I had the exact same thing happen yesterday around 6pm.  After 2 hours of a painful experience with Breezeline customer support they are sending out a tech, and of course charging me for it as they are saying it is my modem.  I will keep you posted what I find out.

If you check the status, what does it display. See example below. If it shows a ‘failed’ step, that helps get started.

Finally got online.  I really don’t know what actually fixed it since I tried so many things. But, the last thing I did was disconnect my router (take it out of the equation), unplug the modem  and plugged back in after several hours.  I was able to get online.  So, I then tried putting my router back into the mix and I couldn’t get online. I couldn’t even login to my router.  I was eventually able to do a firmware update on my router, reset the modem, router and restarted computer.  I now am online and my home network is accessible.