I just purchased the SB8200. I have activated it with my ISP (Spectrum). Everything seems to be working on their end. I can’t get it to connect to my gateway eero 6. I have internet when connected directly to the computer from modem, but cannot get the eero to come online
Unable to connect EERO router with SB8200
- Guardians of the Gateways
- 2854 replies
-
18 June 2024
- Answer
In this case we would suggest you to disconnect the router and computer from the modem and restart or power cycle the modem for a minute the connect router to the modem after the modem reboots completely. Connect the router to the port1 on the modem.
This is the situation , even though you have 2 Ethernet ports on the back of the modem , you will be able to connect one device at the time and the reason why its because the modem is getting just 1 valid ip address. If you want to use both ports at the same time you will need to contact your ISP and request a secondary IP Address
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