Unable to connect EERO router with SB8200

  • 15 June 2024
  • 1 reply


I just purchased the SB8200. I have activated it with my ISP (Spectrum).  Everything seems to be working on their end. I can’t get it to connect to my gateway eero 6. I have internet when connected directly to the computer from modem, but cannot get the eero to come online


Best answer by SURFboard Moderator 18 June 2024, 02:02

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In this case we would suggest you to disconnect the router and computer from the modem and restart or power cycle  the modem for a minute the connect router to the modem after the modem reboots  completely. Connect the router to the port1 on the modem. 

This is the situation , even though you have 2 Ethernet ports on the back of the modem , you will be able to connect one device at the time and the reason why its because the modem is getting just 1 valid ip address. If you want to use both ports at the same time you will need to contact your ISP and request a secondary IP Address