My aris surfboard sbg10 suddenly stopped working, it’s hot to the touch and won’t reboot
Best answer by Netopia
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- Legends
- 1587 replies
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24 May 2023
Is it new?
Did you contact support?
That’s the key as this is the community forum where member of the public help out.
You’d need support to replace/rma it
It’s not new, about 2-3 years old, will reach out to support. Thanks
Guess i’ll just buy a new one, save the hassel.
- Wi-Fi Warriors
- 146 replies
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25 May 2023
- Answer
I saw a YT video in the past and the modem gets hot when the upstream power level is high. I would try removing splitters, disconnect the coax cable and reconnect (tighten by hand), and try moving it to another coax line in your home if possible. Also try factory resetting by pressing the reset pin hole at the back of the SBG10.
When you purchase another modem/router combo device, look Wi-Fi AC2 or Wi-Fi AX.
I tried the reset but nothing, also just my computer is on it nothing else. I will try moving it first and try your ideas, thanks
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