arris surfboard sbg10 - Unable to setup the SBC app.

  • 17 April 2024
  • 2 replies


I can’t get it up and running, because when I scan the QR code, it asks to download the Arres app. Once I do that, it asks me to scan the QR code on the device, but it keeps saying it’s invalid. Now I’m trying to set it up manually, but the app is telling me they don’t support this device.

This should be much easier, right? 


Best answer by SURFboard Moderator 18 April 2024, 19:35

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2 replies


Also, the WiFi security key on the back of it doesn’t work as the password. 

Userlevel 5
Badge +41

I suggest you uninstall the SBC app and reinstall it again.

Please select setup manually instead of scan QR code.

Also, make sure that the Wi-Fi should connect on your phone while set up the SBC app on your phone.

As you mentioned that Wi-Fi password is not working, I suggest you to enter the password without space and its case sensitive.