• 12 June 2024
  • 1 reply


My SBG10 drops connection multiple times a day. I wanted to call to for support (since it's under warranty), but the only phone number is the premium one.

It drips multiple times a day. Often for an hour or two at a time. Power cycling only offers an intermittent and temporary fix. 

The Xfinity technician said there are a lot of T3s coming off of it. The issue is not neighborhood noise. 

The signal strength also fluctuates wildly. 


Best answer by SURFboard Moderator 14 June 2024, 19:03

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In this case we just need to know few more details to assist you better on this, could you please help us with the following detials

Is this issue happening on the wifi connected devices or even with direct connection?

If its on wifi, is the issue happening on both the wifi network 2.4 and 5G as well or with one particular network?

And to connect to our free technical support you can reach out to support if the modem is under warranty.