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7600 Model does !!!!!NOT!!!!!! work with Spectrum

E
The Many
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Pretty simple.

 

I was setting up my 7600 surfboard, and it never prompted the activation sequence. So, I called Spectrum, and they informed me that they cannot activate it because it is not on their list of approved modems, routers, or modem + router combos.

 

Please. If there are any website editors here for Arris. PLEASE REMOVE THE SPECTRUM COMPATIBILITY CLAIM FOR THE 7600 MODEL. It no longer works and I wasted nearly $200 on this piece of junk.

 

If any officials read this, please contact me, this straight up is NOT okay.

Best answer by SURFboard Support

Hello @ethanb105 

Thank you for bringing this to our attention.  We’re sorry to hear about your situation.  If you are within the return period, I recommend you to exchange it with a compatible modem + router combo  that are listed on Spectrum Modem compatible list. 

https://www.spectrum.net/support/internet/compliant-modems-spectrum-network

 

We will forward this to the appropriate department. 

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3 replies

S
Wi-Fi Warriors
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Hello @ethanb105 

Thank you for bringing this to our attention.  We’re sorry to hear about your situation.  If you are within the return period, I recommend you to exchange it with a compatible modem + router combo  that are listed on Spectrum Modem compatible list. 

https://www.spectrum.net/support/internet/compliant-modems-spectrum-network

 

We will forward this to the appropriate department. 

SURFboard Support Team
E
The Many
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  • ethanb105The Many
  • Author
  • The Many
  • 1 reply
  • September 4, 2024

Thank you for that.


Unfortunately, the window of exchange/return is over with, since I bought the device before moving across the country. I had the idea that it would’ve worked and so I felt comfortable buying without trying — big mistake and I’m not sure what to do at this point. 

S
Wi-Fi Warriors
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We understand each situation is different.  We should be able to take care of you.  Please reach out to our live support at https://arris.com/consumersupport.

SURFboard Support Team

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