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internet connection keeps going out intermittently - SBG7600AC2

  • 26 November 2023
  • 3 replies
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J
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My internet connection keeps going out intermittently...should i reset my SBG7600AC2?

 

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Best answer by SURFboard Moderator 28 November 2023, 21:26

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plemans
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Userlevel 6
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You can try that. 

You can also log in and check your cable connections page and event logs. 

(post them on here if you want help analyzing them. screensnips)

Did you check with the isp? They can also check the signal but their first response is always “it isn’t or line/equipment. Must be yours. Replace it”. 

Just be prepared for that

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 1.4gig/240mbps
J
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Thank you…

How do I … “... log in and check your cable connections page and event logs”  ??

FYI.... My ISP was at my house for 2 hours yesterday trying to figure it out….

 

 

S
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Userlevel 5
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Since you are experiencing with intermittent internet connection, I suggest you to check the cable signals by following the steps in the link given below:

http://arris.force.com/consumers/articles/General_FAQs/SBG7600AC2-Cable-Signal-Levels

Also if you experiencing intermittent internet issue on Wi-Fi connection, change the Wi-Fi channels by following steps in the below given link:

http://arris.force.com/consumers/articles/General_FAQs/SBG7600AC2-Changing-the-Wi-Fi-Channel

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