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sbg7600 loses internet connection multiple times per day

  • 25 May 2023
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My 1 year old sbg7600 loses internet 5-6 times per day for 20+ minutes a time.  I cannot find any support for this product that is still in warranty. 

 

This is the third Arris system that has failed in under 2 years.  Unbelievable lack of quality from such a big brand.  I'm surprised Best Buy still carries it. 

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Best answer by SURFboard Moderator 1 June 2023, 23:23

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Userlevel 5
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Hello Bomba92

                          sbg7600 is the combination of modem and router so if you have intermittent connection issue on WIFI and on both the network you can try changing WIFI channel or even with direct connection you need to check the cable signal level on your modem interface, so can you please help me with the right details to help you on this further,

                          Are you facing intermittent issue on WIFI alone or even on direct connection?

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