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Hello, 

I just got a new SBG8300, 2.4G wifi appeared at the beginning, but after changing the SSID and password, it disappeared. I have tried General FAQs: SBG8300: Changing the Wi-Fi Channel (salesforce-sites.com) to change channel to 1,6,11, none works. 

I did setup 2.4G Security Mode as “Open”,  didn’t work.  Reset didn’t work either.

Also, my “Wi-Fi Spectrum Analyzer” doesn’t show any results after scanning, both 2.4G and 5G options. 

5G is working very well, just no 2.4G at all. 

I have saw a few topics here about this 2.4G problem, I guess this might be a defect, not really a channel conflict issue,  do we have a final solution for it now? 

Thanks!

do you have bandsteering enabled?

https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG8300-Band-Steering-Setup

No, it’s disabled. 

If you were unable to locate Wi-Fi 2.4Ghz, after customizing the credentials, make sure that you would differentiate the network name from 2.4Ghz to 5Ghz.

If it's the same, differentiate it. That helps to locate two different networks 2.4Ghz and 5Ghz.

To change the Wi-Fi credentials, find the below link:

http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Changing-the-Wi-Fi-Name-and-Password

 

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