I can’t get my ring doorbell to work with my Arris SBG8300. It won’t connect at all to the network. I have tried to edit any of my router settings that seem like they might make a difference all to no avail.
If anyone has a clue on how to resolve, would be much appreciated.
Best answer by SURFboard Moderator
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did you contact ring?
Any other device having issues or just the ring?
To connect to “Ring Door Bell” make sure that you are able to see the 2.4GHz Wi-Fi Network names on the “Ring Door Bell App”.
Make sure it's connected well on the Wi-Fi 2.4GHz (check the password typed is correct). Also, let's change the security mode and Wi-Fi channels.
To reach the security mode, log in to 192.168.0.1 with username: admin and password: password (if not customized). After logging on the 192.168.0.1 on the gateway page select “Wi-Fi”
and change the security mode from “WPA2-PSK (AES)Recommended” to WPAWPA2-PSK(TKIP/AES ).
To change Wi-Fi channels follow the below link:
http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Changing-the-Wi-Fi-Channel
If still unable to connect to “Ring Door Bell” please contact them for more information
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