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How to get Ring doorbell to work with Arris SBG8300

  • 7 October 2023
  • 2 replies
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I can’t get my ring doorbell to work with my Arris SBG8300. It won’t connect at all to the network. I have tried to edit any of my router settings that seem like they might make a difference all to no avail. 

If anyone has a clue on how to resolve, would be much appreciated. 

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Best answer by SURFboard Moderator 15 November 2023, 00:54

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Userlevel 6
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did you contact ring? 

Any other device having issues or just the ring?

Userlevel 5
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To connect to “Ring Door Bell” make sure that you are able to see the 2.4GHz Wi-Fi Network names on the “Ring Door Bell App”. 

Make sure it's connected well on the Wi-Fi 2.4GHz (check the password typed is correct). Also, let's change the security mode and Wi-Fi channels.

 To reach the security mode, log in to 192.168.0.1 with username: admin and password: password (if not customized). After logging on the 192.168.0.1 on the gateway page select “Wi-Fi”

and change the security mode from “WPA2-PSK (AES)Recommended”  to WPAWPA2-PSK(TKIP/AES ).

To change  Wi-Fi channels follow the below link:

http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Changing-the-Wi-Fi-Channel

If still unable to connect to “Ring Door Bell”  please contact them for more information

 

 

 

 

 

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