How to get Ring doorbell to work with Arris SBG8300

  • 7 October 2023
  • 2 replies


I can’t get my ring doorbell to work with my Arris SBG8300. It won’t connect at all to the network. I have tried to edit any of my router settings that seem like they might make a difference all to no avail. 

If anyone has a clue on how to resolve, would be much appreciated. 


Best answer by SURFboard Moderator 15 November 2023, 00:54

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2 replies

Userlevel 6
Badge +40

did you contact ring? 

Any other device having issues or just the ring?

Userlevel 5
Badge +41

To connect to “Ring Door Bell” make sure that you are able to see the 2.4GHz Wi-Fi Network names on the “Ring Door Bell App”. 

Make sure it's connected well on the Wi-Fi 2.4GHz (check the password typed is correct). Also, let's change the security mode and Wi-Fi channels.

 To reach the security mode, log in to with username: admin and password: password (if not customized). After logging on the on the gateway page select “Wi-Fi”

and change the security mode from “WPA2-PSK (AES)Recommended”  to WPAWPA2-PSK(TKIP/AES ).

To change  Wi-Fi channels follow the below link:

If still unable to connect to “Ring Door Bell”  please contact them for more information