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My modem goes on & off, doesn't work consistently and been a pain dealing with Cox. Now I have a Cox unit testing it and it's certainly my Arris surfboard that's the problem. I just got it last year certainly must not be faulty. Help!

I am having the same issues! Too much of a coincidence to ve our modems and Cox won’t help!! 

I’m connected to a nighthawk router and I have a red internet light though 

Since you are experiencing with intermittent internet connection, I would suggest checking the cable signals and changing the Wi-Fi channels.

http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Cable-Signal-Levels

http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Changing-the-Wi-Fi-Channel

I am having the same issues! Too much of a coincidence to ve our modems and Cox won’t help!! 

Could you let us know the model number to assist you on this issue.

 

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