Skip to main content
Solved

Relocating


I moved from one apartment to another one  At the old place i was using an SBG8300 which was working great.  The new place was set up with Xfinity equipment and I would like to continue using the SBG8300 but have no idea how to switch back to it.  Could someone please tell me how I can do this please?

 

Thank you!!!

Best answer by Netopia

Hi @alamonica.  I have experience moving from an apartment to a house with SURFboard modem SB8200 on Xfinity service.  I was able to connect my SB8200 and use Xfinity mobile app to activate the modem.  It took over an hour to get online.  

 

Make sure Xfinity service is activate at your new apartment, connect your SBG8300 to the coaxial line, and activate with Xfinity app.  Even try calling Xfinity if their service is available in your unit.  You should factory reset the SBG8300 as the last resort.  Good luck!

View original
Did this topic help you find an answer to your question?
This topic has been closed for comments

2 replies

plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2219 replies
  • June 27, 2022

If its through xfinity, you could factory reset it and simply follow the install guide and activation. Or you could call xfinity (after connecting it) and have them provision it. 

https://content.abt.com/documents/107084/SBG8300_quick_start.pdf

 


Forum|alt.badge.img+30
  • Rockstar!
  • 271 replies
  • Answer
  • June 28, 2022

Hi @alamonica.  I have experience moving from an apartment to a house with SURFboard modem SB8200 on Xfinity service.  I was able to connect my SB8200 and use Xfinity mobile app to activate the modem.  It took over an hour to get online.  

 

Make sure Xfinity service is activate at your new apartment, connect your SBG8300 to the coaxial line, and activate with Xfinity app.  Even try calling Xfinity if their service is available in your unit.  You should factory reset the SBG8300 as the last resort.  Good luck!


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings