I understand how to enter in websites and/or words to be blocked via the parental control using my Arris SBG8300. I understand making sure blocking is enabled and/or entering times for blocking. But I have a few issues I can't figure out how to solve.
Issue #1 (and most important):
Most websites I enter are blocked, but some I have entered are not blocked. For example, I need to block redgifs.com and youtube.com. These, along with a few more explicit sites, still are accessible on my kid’s school issued chromebooks.
I would like to delete or edit some of the websites I have previously entered to be blocked, but when I click on Edit or the trash can icon, I get an error message (500 - Internal Server Error).
Sometimes when I log into Parental Controls, the number of blocked websites is changed. Some are missing. Is there a limit I don’t know about?
I have unplugged my SBG8300 for 5 minutes at a time, restarted everything (including computers) a number of times, but nothing fixes my issues. Anything else I should try or know about?
If it makes any difference, I use the latest Chrome browser with Windows 11.
Best answer by SURFboard ModeratorView original