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How do I get the SBC app referred to in the instructions?

Hello davanz

                     SBG8300 is gateway where you get the Surfboard central application using the QR code mentioned on the modem or on the modem box to download app and you can follow the steps mentioned on the link below

                      http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup

Let us know if this helps.

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