Surfboard Central - Internet connection not available Error 0002-1002 - Solution

  • 19 March 2023
  • 0 replies


Just got a new modem and this app, it failed to work with: Error code is 0002-1002 when hooked to my LAN but when I disabled WiFi on my phone it loaded properly.

Much digging in my LAN security settings and logs discovered a hard coded DNS requirement for the Google DNS server that was causing the error.

Temporarily opening my security system to allow that connection allowed the app to function, Re-enabling the LAN security results in the original failure and error code.

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