Recently purchased ARRIS SVG2482AC 3:1. WiFi is not connecting and when it does it goes off periodically. Customer and tech support was not helpful and since it is a 3 year-old product I was not able to get refunded nor any assistance to figure out why the Wi-Fi is not connecting constantly. They wanted to charge me additional money to service. The modem, and I was never able to get the help. I needed very disappointed customer and I will never buy an ARRIS surfboard modem ever again. The modem needs an upgrade and the Wi-Fi is not connecting, and I am not able to use the a product. It is a complete waste of money…
This topic has been closed for comments
- Rockstar!
I recommend returning it back to your place of purchase if you recently purchased the device and it is out of warranty. The Wi-Fi devices usually comes with a default Wi-Fi name and password you can connect to. You will need to activate the SVG2482AC with Xfinity to access the Internet.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.