Solved

Svg2482AC

Drops internet intermittent

icon

Best answer by plemans 25 May 2023, 03:03

This topic has been closed for comments

Userlevel 6

+40

Wifi drops? wired drops?

All devices drops?

You have to help us out a bit with specific details.

its tough to troubleshoot when you don’t know if you should be troubleshooting the wifi or the connection back to the isp.

Comcast has checked their end and told us to contact you.

Userlevel 6

+40

My modem continues to drop the internet after we have talked to Comcast. Why is it dropping our internet?

Userlevel 6

+40

Repeating yourself doesn’t help us to help you. Details do.

Just saying it drops tells us nothing.

What drops? Wired? Wireless? 2.4ghz? 5ghz?

Does it say “connected, no internet”? Does it not see the wifi at all? Does it see the wifi but doesn’t connect?

What happens to the led on it?

What did comcast say (their first response is always, It isn’t our line)?

Do you have screensnips of the cable connection page and event logs? That lets us have an idea of how the connection is.

Believe it's 2.4 gh says connected no internet, page your talking about how do we get that?

Userlevel 6

+40

I’m not going to fight to try and get details from you and I’m doing this for free on my own time.

Maybe you should call in to support or talk with their chat. You’ll get faster responses and details can be clarified quicker.

What's the number

Bought this on 1/12/23

Userlevel 6

+40

Sign up