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svg2482ac with xfinity slow internet

H
The Many
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Sometimes I get 400 mbps then it will drop to 75 mbps. Xfinity says it is a problem with my modem.  They say it might need updates.

Best answer by SURFboard Moderator

Since you are experiencing with slow speed internet connection, I suggest you to check the cable signals to make sure that all the signals are in range.

To check the cable signals, find the link given below:

http://arris.force.com/consumers/articles/General_FAQs/SVG2482AC-Cable-Signal-Levels

For wireless slow speed connection, I suggest you to change the Wi-Fi channels and monitor it for next 24hours of time.

To change the Wi-Fi channels, find the link given below:

http://arris.force.com/consumers/articles/General_FAQs/SVG2482AC-Changing-the-Wireless-Channel

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4 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2252 replies
  • October 21, 2023

That means one of their tech’s was tired of dealing with you (when they say that). 

the firmware is part of their provisioning when they setup the modem. Only the ISP can push those. 

And they’re aware of that. they use it to get people off the phone. 

Do you have a screensnip of the cable connections page and event logs?

And are you testing wired speeds or wireless? 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
H
The Many
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  • HeleneokThe Many
  • Author
  • The Many
  • 1 reply
  • October 21, 2023

I am testing wired speeds. I think they just want me to rent their modem. This is the second time they gave me the run around. 

S
Wi-Fi Warriors
Forum|alt.badge.img+42

Since you are experiencing with slow speed internet connection, I suggest you to check the cable signals to make sure that all the signals are in range.

To check the cable signals, find the link given below:

http://arris.force.com/consumers/articles/General_FAQs/SVG2482AC-Cable-Signal-Levels

For wireless slow speed connection, I suggest you to change the Wi-Fi channels and monitor it for next 24hours of time.

To change the Wi-Fi channels, find the link given below:

http://arris.force.com/consumers/articles/General_FAQs/SVG2482AC-Changing-the-Wireless-Channel

SURFboard Community Moderator Team
B
The Many
  • Blackpink2The Many
  • The Many
  • 3 replies
  • December 11, 2023

I’m also experiencing slow and intermitent outage while on 2.4 and channel 11. I will change the channel and see if that fixes the trouble. 

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