We tried all we could and Optimum even sent out a tech and he said they were getting numerous errors while activating the G54 internet . He said they finally got it successfully activated but the modem for a few seconds flashed a solid blue then green light and flashing green light ever since and hasn’t connected to the internet yet. I can get into the Surfboard central app features of the modem by continuing the install process without internet but that's it.
Solved
G54 won't connect to Altice Optimum Internet
+1- The Many
- 5 replies
Best answer by SURFboard Moderator
Could you let us know whether the Wi-Fi network name is broadcasting on your devices?
If the Wi-Fi name is broadcasting on your devices, I suggest you to try with self-activation through Optimum application.
Also, check the WAN Ip address on GUI web portal.
This topic has been closed for comments
+1- The Many
- 5 replies
Factory reset has been done numerous times too so that's not the issue here.
- Wi-Fi Warriors
- 3627 replies
- Answer
Could you let us know whether the Wi-Fi network name is broadcasting on your devices?
If the Wi-Fi name is broadcasting on your devices, I suggest you to try with self-activation through Optimum application.
Also, check the WAN Ip address on GUI web portal.
+1- The Many
- 5 replies
Yes the WiFi name is broadcasting and I can connect my phone to it but there’s no internet. Optimum self activation requires a login on their site in order to install which I don’t have an xfinity account
- Wi-Fi Warriors
- 3627 replies
If you do not have Optimum account, I suggest you to check with internet service provider for further assistance.
+1- The Many
- 5 replies
I figured it out by a lot of research. Optimum is a HFC network in my area and have to be activated with the HFC MAC instead of the usual WAN MAC. All the customer service reps and the Tech only know about the WAN MAC address.
- The Many
- 2 replies
Good Morning,
Optimum customer here in Forney, Tx and having the same issues. I made sure to give them the HFC MAC as well, but no luck. I can see the SSID on my networks, but no internet connection. I’m waiting for a return call from the advanced tech. I’m probably just going to return it back to the store. I was excited to use this product, but it looks like it’s not compatible with them.
+1- The Many
- 5 replies
I’m sorry I forgot I posted this and you are correct, it’s a network configuration issue with optimum and I ended up returning the modem after it wouldn’t stay connected even with the correct HFC MAC for their network
- The Many
- 2 replies
Ok! Thanks for the update! I’m going to call tech support back and cancel the visit! Did you go with another gateway?
Most helpful members this week
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.