I just received my S33 today. Yet, when I plugged it in there isn’t a single light that is on.
Solved
No lights- S33v2
- The Many
- 1 reply
Best answer by SURFboard Moderator
Since you tried connecting the modem with a different power outlet and power cord, I would suggest factory-resetting the modem.
http://arris.force.com/consumers/articles/General_FAQs/S33-Factory-Reset
After the factory reset, if there are no changes in the behavior, I would suggest visiting www.arris.com/consumersupport for a warranty claim.
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+41- Juggernaut
- 2275 replies
Might try a different outlet. If that doesn’t work, I’d be exchanging it. Tends to be faster than trying to get an RMA
- The Many
- 1 reply
Thanks for the reply. Definitely not an outlet issue as I tried 2 different ones which worked for other devices
- Wi-Fi Warriors
- 3801 replies
- Answer
Since you tried connecting the modem with a different power outlet and power cord, I would suggest factory-resetting the modem.
http://arris.force.com/consumers/articles/General_FAQs/S33-Factory-Reset
After the factory reset, if there are no changes in the behavior, I would suggest visiting www.arris.com/consumersupport for a warranty claim.
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