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over heating modem s34

  • June 16, 2025
  • 1 reply
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my modem keeps overheating and shutting down. It gets so hot you can’t touch it. I have no way of going online to upgrade the firmware to maybe fix this issue. I’m afraid of a fire, but I can’t go without Internet so I keep letting it cool down andresetting it . It will lasts for a day and it does the same thing I let it cool down and reset it again This is been going  on since I bought this, but I can’t afford to go out and buy another one so I’ve been dealing with it

Best answer by SURFboard Moderator

If your modem feels too hot to touch, please disconnect it from the power outlet immediately as a safety precaution.

For further assistance, we recommend contacting technical support through www.arris.com/consumersupport.

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If your modem feels too hot to touch, please disconnect it from the power outlet immediately as a safety precaution.

For further assistance, we recommend contacting technical support through www.arris.com/consumersupport.


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