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iPad not connecting to G34 wifi

B
The Certified
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Hi. This may be an obvious problem, but I can’t seem to figure it out.

I recently got the G34 and my iPad is not connecting to the wifi. I’ve reset the network settings on the ipad, tried 2.4 and 5 ghz networks, and the guest network.

I’ve also checked to see if the device is being blocked somehow, as well as added the MAC Address manually.

I know that the ipad wifi itself is working because it can connect to my phone’s hotspot.

I initially thought it was a software incompatibility, because the iOS version is 11.1 which is quite old. However since DOCSIS 3.1 is backwards compatible, I don’t think that would be the issue.

My old router was the Arris DG1670A, which I can confirm the ipad did work with.

 

Best answer by SURFboard Moderator

Hi balenasandwich

 

As your iPad is not getting connected to WiFi lets change the Security mode for 24GHz and 5GHz :

Login to web manager page 192.168.0.1 : user name :admin and password: password (if not customized)

In gateway page select “Connection” go to “Networks” and to the right side you can see the gateway<connection<WiFi<edithome 2.4GHz 

Select “Security Mode” by default it will be in “WPA2/WPA3 Mixed Personal (AES) (Recommended) to WPA2-PSK (AES),

Repeat the same for 5GHz 

If still unable to connect iPad change the WiFi channels :Follow the below link 

  http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel

Hope this helps 

 

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2 replies

S
Wi-Fi Warriors
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Hi balenasandwich

 

As your iPad is not getting connected to WiFi lets change the Security mode for 24GHz and 5GHz :

Login to web manager page 192.168.0.1 : user name :admin and password: password (if not customized)

In gateway page select “Connection” go to “Networks” and to the right side you can see the gateway<connection<WiFi<edithome 2.4GHz 

Select “Security Mode” by default it will be in “WPA2/WPA3 Mixed Personal (AES) (Recommended) to WPA2-PSK (AES),

Repeat the same for 5GHz 

If still unable to connect iPad change the WiFi channels :Follow the below link 

  http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel

Hope this helps 

 

SURFboard Community Moderator Team
B
The Certified
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SURFboard Moderator wrote:
to WPA2-PSK (AES),

 

This worked, thanks!

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