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Question

G36 Internet is constantly dropping 4 to 5 times a day

  • December 11, 2023
  • 3 replies
  • 176 views

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I have the latest 1.05 Firmware upgrade on my G36 router and the internet is constantly dropping 4 to 5 times a day.  The only thing that fixes the connection is a hard reboot of the router.  I can still see devices on the local network but internet connectivity is lost.

Working from home makes this very FRUSTRATING!

Any solutions in sight other than trashing this router?

 

https://community.surfboard.com/docsis-107/g34-g36-intermittent-connectivity-on-xfinity-network-1323

 

This topic has been closed for comments

Forum|alt.badge.img+42

Since you are experiencing with intermittent internet connection, I suggest you to check the Wi-Fi channels and monitor the performance for the next 24hours of time.

To change the Wi-Fi channels, Find the link given below:

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel

Also I suggest you to Re provisioning the modem since the firmware version is updated recently.

 


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  • The Many
  • December 14, 2023

It is not the WI-FI dropping, it disconnects from the internet whether it is hard wired or wi-fi.

 

what does this mean:  Re provisioning


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Re provisioning is reactivate the modem or deactivate the HFC mac address and reactivate the same by your internet service provider.


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