I need to update my SurfBoard Wifi Modem please?
Solved
Update for surfboard modem - G34
- The Certified
- 4 replies
Best answer by SURFboard Moderator
we recommend checking the cable signal levels within the gateway. If the signal levels are out of the acceptable range, they can lead to the kind of connectivity issues you're experiencing.
Cable signal levels are like the volume and clarity of a conversation between your modem and your internet provider. If the signal is too weak or too strong, it can cause communication issues—just like it would be hard to hear someone whispering from far away or shouting too loudly in your ear.
When the signal levels are within the recommended range, your modem can maintain a stable, high-quality connection to the internet
Please refer to the link below for instructions on how to check your cable signal levels:
http://arris.force.com/consumers/articles/knowledge/G34-G36-Cable-Signal-Levels
If you find that the signal levels are not within the recommended range, we suggest contacting your Internet Service Provider (ISP) to have them reviewed and adjusted as needed.
This topic has been closed for replies.
- The Certified
- 4 replies
Please can you update my Arris wifi modem 5GHz SSID: G34-3BC5-5G
- Wi-Fi Warriors
- 4091 replies
Are you looking for a firmware/software update?
Normally, ARRIS develops the software update and makes it available to service providers. The service providers qualify, test, and distribute the software update to devices on their network. ARRIS has limited control or visibility on distribution by the service providers.
- The Certified
- 4 replies
Good morning, yes I’m interested in the software update of my Arris modem G34, I have not update it since I purchase it 2 years ago, my modern is very slow, can you shoot an update to the modem as soon as possible. (Edited personal information) thank you...
- Wi-Fi Warriors
- 4091 replies
As mentioned earlier, ARRIS develops the software updates and provides them to service providers. The service providers are responsible for testing, qualifying, and distributing these updates to the devices on their network. ARRIS has limited control or visibility over how and when these updates are deployed.
To assist you further, could you please provide the name of your internet service provider and the speed plan you're subscribed to?
Also, is the slow speed occurring only over Wi-Fi, or are you experiencing it with a wired (Ethernet) connection as well?
- The Certified
- 4 replies
Hello my service provider is Xfinity and my speed is 400 mg and when I test it with thr G34 modem I only get 43.5 speed okay.
- Wi-Fi Warriors
- 4091 replies
Since you are experiencing a slow speed internet connection, could you let us know whether the issue is through a wired or wireless connection?
- The Certified
- 4 replies
Hello, the issue is a wired connection, can you send an update signal please . thank you !!!
- Wi-Fi Warriors
- 4091 replies
- Answer
we recommend checking the cable signal levels within the gateway. If the signal levels are out of the acceptable range, they can lead to the kind of connectivity issues you're experiencing.
Cable signal levels are like the volume and clarity of a conversation between your modem and your internet provider. If the signal is too weak or too strong, it can cause communication issues—just like it would be hard to hear someone whispering from far away or shouting too loudly in your ear.
When the signal levels are within the recommended range, your modem can maintain a stable, high-quality connection to the internet
Please refer to the link below for instructions on how to check your cable signal levels:
http://arris.force.com/consumers/articles/knowledge/G34-G36-Cable-Signal-Levels
If you find that the signal levels are not within the recommended range, we suggest contacting your Internet Service Provider (ISP) to have them reviewed and adjusted as needed.
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