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g34 - Intermittent internet connection

B
The Many
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So when I setup my g34 my isp said any issues would be with the modem/router company, anyways my issue had been fluctuating download speeds which should be a 940mbps and upload up to 100 but I'm getting a max of 5 and as low as 100 kilobytes 

Best answer by SURFboard Moderator

Since you are experiencing slow/ intermittent internet connection with both wired and wireless connection, I suggest you to check the cable signal levels and also change the Wi-Fi channels and monitor the same for the next 24hours of time.

To change the cable signals, follow the instructions given below:

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels

To change the Wi-Fi channels, find the instructions given below:

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel

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5 replies

J
The Many
  • JeffD57The Many
  • The Many
  • 1 reply
  • April 9, 2024

What type of computer | laptop are you using and what OS are you using too?

Need more info on this, thanks. 

B
1 person likes this
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    Bubbablossom
B
The Many
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  • BubbablossomThe Many
  • Author
  • The Many
  • 2 replies
  • April 10, 2024

I was testing on my s22 but I've tested on both computers in my home both direct connected and they're all similar, all computers are on windows one on 10 and one on 11

S
Wi-Fi Warriors
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Since you are experiencing with slow/intermittent internet connection, let us know whether the issue is with wired or wireless connection?

 

SURFboard Community Moderator Team
B
The Many
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  • BubbablossomThe Many
  • Author
  • The Many
  • 2 replies
  • April 12, 2024

It's both on Wireless and wired, I belive more so on wireless but still when in its lows its really hard to do simple things a go on Google or look at mail 

S
Wi-Fi Warriors
Forum|alt.badge.img+42

Since you are experiencing slow/ intermittent internet connection with both wired and wireless connection, I suggest you to check the cable signal levels and also change the Wi-Fi channels and monitor the same for the next 24hours of time.

To change the cable signals, follow the instructions given below:

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels

To change the Wi-Fi channels, find the instructions given below:

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel

SURFboard Community Moderator Team

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