How do I enable only 2.4 GHz on my SURFboard W21 mesh router, I’m trying to install my Arlo doorbell chime. And it needs to install on 2.4 GHz. Thank you for your help!
Solved
SURFboard W21 mesh router- enabling 2.4 GHz
- The Many
Best answer by SURFboard Moderator
On the home screen of the surfboard central app under network setting you can see the following option
Main networks
Guest networks
Extended wifi settings
Select Extended wifi setting to disable the band steering option then
select Main network and there you can see Band steering option again disable that too then you can see both 2.4 and 5G network on the app.
- Wi-Fi Warriors
- 3560 replies
- Answer
On the home screen of the surfboard central app under network setting you can see the following option
Main networks
Guest networks
Extended wifi settings
Select Extended wifi setting to disable the band steering option then
select Main network and there you can see Band steering option again disable that too then you can see both 2.4 and 5G network on the app.
- The Many
- 2 replies
SURFboard Moderator wrote:
On the home screen of the surfboard central app under network setting you can see the following option
Main networks
Guest networks
Extended wifi settings
Select Extended wifi setting to disable the band steering option then
select Main network and there you can see Band steering option again disable that too then you can see both 2.4 and 5G network on the app.
I tried this and am not seeing separate networks. I’m trying to install a smart light bulb and I cannot get it nor my phone to connect to 2.4ghz.
- Wi-Fi Warriors
- 3560 replies
Mclem87 wrote:
SURFboard Moderator wrote:
On the home screen of the surfboard central app under network setting you can see the following option
Main networks
Guest networks
Extended wifi settings
Select Extended wifi setting to disable the band steering option then
select Main network and there you can see Band steering option again disable that too then you can see both 2.4 and 5G network on the app.
I tried this and am not seeing separate networks. I’m trying to install a smart light bulb and I cannot get it nor my phone to connect to 2.4ghz.
Could you let us know the product model number to assist you further?
- The Many
- 2 replies
SURFboard Moderator wrote:
Mclem87 wrote:
SURFboard Moderator wrote:
On the home screen of the surfboard central app under network setting you can see the following option
Main networks
Guest networks
Extended wifi settings
Select Extended wifi setting to disable the band steering option then
select Main network and there you can see Band steering option again disable that too then you can see both 2.4 and 5G network on the app.
I tried this and am not seeing separate networks. I’m trying to install a smart light bulb and I cannot get it nor my phone to connect to 2.4ghz.
Could you let us know the product model number to assist you further?
I’ve got an S33 modem, W21 main router, and 2 W21s as satellites.
- Wi-Fi Warriors
- 3560 replies
Thank you for the reply!
When you initially set up the MAx W21 main router, you would have created a Wi-Fi name and password, with a single SSID combining both the 2.4GHz and 5GHz bands.
But unfortunately the MAx W21 do not have an option to separate the bands, but the devices have capability to choose the appropriate Wi-Fi band when connecting.
Reply
Most helpful members this week
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.