I went through the troubleshooting steps and got an error on IPV4 address no connection.
Solved
Connection error on my IPV4 help. g34
- The Many
Best answer by SURFboard Moderator
If the modem is not getting internet and you see IPV4 error you need to re activate modem by the on your Internet service provider application or by contacting ISP for activation to get internet back. If even after activation there is no internet you can perform hard reset on the modem by following the steps mentioned on the below article.
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Factory-Reset
- Wi-Fi Warriors
- 3594 replies
- Answer
If the modem is not getting internet and you see IPV4 error you need to re activate modem by the on your Internet service provider application or by contacting ISP for activation to get internet back. If even after activation there is no internet you can perform hard reset on the modem by following the steps mentioned on the below article.
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Factory-Reset
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.