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I see others have this issue.  I finally got a new phone (iPhone 16 Pro) and lo and behold, I see two networks starting with W6U that I could never see before.

 

I’ve never got the app to work with these Arris products, it was pretty much garbage.

 

So my question: Now that I see the network how do I know what password to try? I bought this thing over 2 years ago and I probably have a photo of the sticker on the box -- somewhere. I largely forgot it was in my closet as my hardware did not support WiFi 6, 6e, or 7.

 

Today I took a photo of the sticker on the W6 box itself, and of the networks that showed up on my phone.  But I don’t see a way to attach photos to a post.

If it was me, I’d factory reset and start over. You’ll spend more time trying to figure out the password versus just starting back at factory and reinstalling. It doesn’t take long to reinstall