Supporting the product a company makes is no longer in fashion...they forget...when you disrespect your customers you get fewer of them.
Solved
No support from Surboard...Zip...new Corporate philosophy
- The Many
- 1 reply
Best answer by SURFboard Moderator
I understand that the modem's front panel is completely off. Please confirm whether you currently have an internet connection.
If there is no internet access and the LED lights are entirely off, I recommend trying a different power cord and plugging the modem into an alternate power outlet.
If the issue continues, please proceed with a factory reset of the modem to see if that resolves the problem.
This topic has been closed for replies.
- Wi-Fi Warriors
- 4165 replies
I apologize for the inconvenience. Please help us with the product’s model number to check this further.
- Wi-Fi Warriors
- 4165 replies
- Answer
I understand that the modem's front panel is completely off. Please confirm whether you currently have an internet connection.
If there is no internet access and the LED lights are entirely off, I recommend trying a different power cord and plugging the modem into an alternate power outlet.
If the issue continues, please proceed with a factory reset of the modem to see if that resolves the problem.
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