I’ll try to hit the main points quickly:
SBG6782 seemed to be working well about 2 months ago
Had a major power outage and internet provider was down for a day or two (Suddenlink/Optimum)
When power and internet came back on, my modem wasn’t working at all or barely at all and cable provider said that I needed a firmware update on my modem (which they supposedly did from their office). After that the modem was dropping the signal about 1-3x times an hour (and sometimes more than that)
Service call and it seemed like there were some issues that they resolved (like my modem not being in their system anymore etc) and some line to home cleaning up, but after a few weeks, modem still dropping a lot (2-3 times an hour).
Another guy comes out and shows me that I have a really good signal to my modem but I couldn’t get internet… I disconnected routers etc. and got the internet working and thought that was it… BUT modem goes back to dropping signal 1-3x / hour
Finally convince them to let me borrow a modem and run it and mine together at same time to see if it’s anything from Pole to the modem OR actually my modem. Their modem only dropped once and it looks like mine is working better but still dropping more than it should.
What is recommended here? an Arris firmware reset? or actually try reloading the most current firmware? I can do just about anything here… thanks for suggestions in advance.
Any questions?
I know that ultimately I could purchase a new modem too.
thank you so much
Derek
