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Surboard 7580 shows i am in china and not north carolina


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My surfboard router (7580) shows i am in HK/China and not North Carolina.  This started a couple of months ago.  I have unplugged and rebooted, but cannot solve this issue.  

It is mostly evident when using a chrome browser.  However, if i go to any other location my devices do show North Carolina.  

Is there a simple fix for this?

 

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Best answer by SURFboard Moderator 7 June 2024, 22:57

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Location showing on the dveice depends on the IP address provided by the service provider to the modem so it you see a different location on your device when connecting to modem wifi network please do contact your service provider to check for the IP address and change it according to your location.

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My ISP could not update my ip address, but they did correct my location in their system.  They asked me to unplug my router for 8 hours; which I did overnight.  This did not work.  My location is still showing in China.  I called the ISP third level support and they have shown me my ip address via the “google- what is my IP address.  This issue appears to be a surfboard 7580 problem.  My router is out of warranty.  I will call the Arris service number tomorrow and likely be told i need a new router.  If this is the case, it will not be an Arris product.