Need help. My tm1602 stopped working after 4 months.
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TM1602 not working
- The Many
Best answer by SURFboard Moderator
TM1602 is Touchstone device and the product has been discontinued from ARRIS.
Since its a discontinued modem, there is no longer support for it.
- Wi-Fi Warriors
- 3608 replies
TM1602 is not under Arris support list and Arris supports only the retail products that are available on surfboard.com but not the ISP lease products. So in this case we would suggest you to check with your internet service provider for further assistance on this.
+1- The Many
- 5 replies
I purchased a tm1602a telephone internet optimum modem new Directly from Arris. It stop working and I would like to get support.
I did not purchase from optimum.
SN 7952wl53b101623
- Wi-Fi Warriors
- 3608 replies
I understand that the modem is not working. TM1602 is not supported by Arris.
Arris supports only the retail products that are available on surfboard.com but not the ISP lease products. Please contact your ISP for the same
- Wi-Fi Warriors
- 3608 replies
- Answer
TM1602 is Touchstone device and the product has been discontinued from ARRIS.
Since its a discontinued modem, there is no longer support for it.
- Wi-Fi Warriors
- 3608 replies
I apologize that Arris doesn't have repair facility.
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