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unable to change the Wi-Fi password

  • 3 January 2024
  • 5 replies
  • 159 views
R
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I could not change the default password: i tryied the following as a new pw

o-wfft[WDsyD19

so i think all password rules are ok

thanks for help

 

 

 

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Best answer by SURFboard Moderator 6 January 2024, 18:29

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5 replies

S
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Userlevel 5
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Could you please help us with the modem model number to help you specifically. you can change the WIFI credentials on the modem GUI or interface by logging in. 

SURFboard Community Moderator Team
R
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Thanks for you help, i know the way to change the pass, but the new password is not accept: the modelname is: TG442

S
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Userlevel 5
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Arris supports only the retail products that are available on surfboard.com but not the ISP lease products. Please contact your ISP for the same

SURFboard Community Moderator Team
G

I cannot find the factory given password to even login to Surfboard

S
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Userlevel 5
Badge +41

I cannot find the factory given password to even login to Surfboard

Could you let me know the model number.

SURFboard Community Moderator Team
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