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Called my provider they activated device on my network I go through the steps all the way to the end tells me I’m good I can connect to the modem but it is not providing connection even though my provider said it is receiving connection not really sure what else to do 

try a factory reset and reinstall? Might be worth a shot. 

Do wired devices work?


Could you please help us understand the LED light status on the gateway (G18)? Also, may I know who your internet service provider is and the speed plan you have subscribed to?


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