For the last two months our internet will randomly drop service and not come back unless we do a physical reset of the modem router. The longer this problem has been happening the more often we have to reset the router and hope our internet comes back. This is a huge inconvenience since both myself and my spouse work from home and rely on our internet connection to do our jobs. Help please.
Best answer by SURFboard Moderator
View originalHello Cbroos
» Is this happening on wifi only or even with direct connection?
» Or is this on particular network or both 2.4 and 5G as well?
It is happening on both wifi and direct connection, and both networks 2.4 and 5G
Since you are experiencing intermittent internet connection with both wired and wireless connections, I suggest you check the cable signals to make sure all are in range.
To check the cable signals, find the link given below:
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels
Also change the Wi-Fi channels, if all the signals are in range.
To change the Wi-Fi channels, follow the steps in the given link:
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
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