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I logged in using the last 8 of the serial number but when it asks for the entire serial number it says it is not correct 

{Edit: personal information}

 

 

To access modem GUI or the web interface for the first time please do follow the steps mentioned on the below link.

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Web-Manager-First-Time-Login

This article does not apply to the ax3000. I login using the last 8 characters as the password then it asks for the serial number which it will not accept 

G34 wont helps to login with the last 8 digits of the serial number. I would suggest to factory reset the modem.

After factory reset, please launch a web browser (192.168.0.1) and it will help to create a new password for the login access. Please refer the link for your reference:

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Web-Manager-First-Time-Login

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