I need to change the default Wi-Fi names and passwords for my G36 router. When I go to the ARRIS login page (192 168.0.1), my login credentials are generating “invalid” message. As other individuals have said, I can see all of my network info on the screen at the login screen, I just can’t modify any of it because my email and password created through the app are not recognized.
The new SURFboard Central Manager app on my Android mobile phone is absolutely useless.
I’m able to get all the way through to the final step where the the Wi-Fi “should” be configured. But I continuously receive error messages that the Wi-Fi network can’t be configured.
I’ve unplugged all the cords from the device.
I’ve reset the device.
I’ve uninstalled the SURFboard Central Manager app from my phone, cleared the data and cache, and reinstalled the app.
I’ve reviewed instructions through ARRIS’ Customer Care site for the G36 device.
Nothing is helpful in solving the problem of not being able to access the Wi-Fi settings to change them.
