Hi - I just bought and connected my G36 modem. I was able to connect all my devices except my Samsung SMART TV.
My network isn’t even showing up on the list. I tried to add it and it still won’t show up.
Any suggestions?
Solved
Network not showing up for TV on G36
- The Many
- 1 reply
Best answer by SURFboard Moderator
Apart from the G36's Wi-Fi networks, are you able to see other networks from your neighborhood on the TV?
Most TVs and IoT devices connect to Wi-Fi when the encryption method is set to WPA2-PSK (AES).
By default, the security mode is usually set to WPA2/WPA3 Mixed Personal (AES). You can change this to WPA2-PSK (AES).
For your reference, please check the link below for steps on how to change the security mode.
http://arris.force.com/consumers/articles/knowledge/G34-G36-Unable-to-Connect-to-the-Wi-Fi-Network
This topic has been closed for replies.
- Wi-Fi Warriors
- 3962 replies
- Answer
Apart from the G36's Wi-Fi networks, are you able to see other networks from your neighborhood on the TV?
Most TVs and IoT devices connect to Wi-Fi when the encryption method is set to WPA2-PSK (AES).
By default, the security mode is usually set to WPA2/WPA3 Mixed Personal (AES). You can change this to WPA2-PSK (AES).
For your reference, please check the link below for steps on how to change the security mode.
http://arris.force.com/consumers/articles/knowledge/G34-G36-Unable-to-Connect-to-the-Wi-Fi-Network
- The Many
- 1 reply
Hi I just re-read my note and I need to clarify.
So the G36 network shows up and so do other networks, but I re-named my network and that is not showing up. I have tried to add the re-named network several times and it is never works. So I finally just connect using the original SSID.
I will try your recommendation. Thank you so much
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