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Unable to setup the SBC app for G36

M
The Many
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I only want to use the app to Rename my network and create a custom password other than the stock name and password that came with my G36

Best answer by SURFboard Moderator

The app which you are trying is the outdated. I suggest you to install Surfboard central app from play store or Istore.

Let me share the link for your reference:

http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup

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2 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2275 replies
  • November 27, 2023

are you using random mac/IP address on your phone? Try disabling that. 

Or if you’re using any built in vpn, make sure its disabled

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
S
Wi-Fi Warriors
Forum|alt.badge.img+42

The app which you are trying is the outdated. I suggest you to install Surfboard central app from play store or Istore.

Let me share the link for your reference:

http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup

SURFboard Community Moderator Team

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