I have purchased the G54 and either on the app or the web interface is not showing the correct/all amount of devices.

On the app, it is showing 5 connections simply called “Device”, all of them with a phone icon. Cross referencing the IP addresses from the web interface, only 4 of those IP addresses show up on both lists. The 5th IP address showing on the app is my personal computer.(The one I am using to look at the web interface)

On the web interface, it is showing 4 devices connected, again with the 5th connection my app is reporting being the computer I am currently on. Not sure how the device I am accessing the web interface on doesn’t show up as connected. It is also consistently dropping my phones connection which does reflect on the web interface but not the app.

THE ISSUE despite seeing either 4 or 5 connections here and there, is that I actually have 16 devices currently connected and working on my network. There are cameras that are not showing up that I need the ip address to configure amongst other random devices around the house. I have tried uninstalling the app and reinstalling for the app interface. I have made sure to update firmware, as well as returning device to factory settings and updating and setting up the network again. Countless times resetting the device.

Even if a device is wired directly into the router, it also will not show. All currently showing devices are over wifi, but there are others like the wifes phone that is connected and not showing up. So it seems both methods of connection are equally effected. Lost on what to do next.