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HELP! Buffering!


Userlevel 2
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Netflix keeps buffering! The app says that I have good speeds, it even says that my connection is good for 4K video but Netflix keeps buffering on my TV in my bedroom downstairs. 

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Best answer by plemans 14 October 2022, 14:57

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Userlevel 6
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You have the W21?

What modem is it connected to? 

What speeds do you pay for? 

What device is running netflix? (smart tv? roku? appletv?)

Is it connected to the 2.4ghz or the 5ghz?

How far from the router/satellite is it? 

Userlevel 2
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You have the W21? Yes

What modem is it connected to? SBG8300 (in bridge mode)

What speeds do you pay for? 1 Gbps

What device is running netflix? (smart tv? roku? appletv?) Smart TV (LG)

Is it connected to the 2.4ghz or the 5ghz? Not sure 

How far from the router/satellite is it? About 10 ft vertically from the main router.

🎮👾🔫

 

Userlevel 5
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Hello Where the Wild Pings Are,

Is this happening just with Netflix or any other streaming apps, is it affecting other devices such as: computers, cell phones, another TV? Have you ran any sped test ,if so, how much are you getting ? 

Thanks for your answer in advance. 

Userlevel 6
Badge +40

Make sure the tv is connected to the 5ghz band. 

2.4ghz is sensitive to interference and is a much slower network than 5ghz.