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Green light goes out on x5042

  • January 16, 2025
  • 2 replies
  • 23 views
R
The Many
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I’ve had a x5042 Mesh Extender fitted in my house yesterday, but about an hour after it was fitted the green light goes out on the Extender, so I had another one fitted today, but the green light on this also goes out after about an hour

My internet strangely seems to be working fine even after the green light goes out 

Best answer by SURFboard Moderator

ARRIS supports only the retail products that are available on surfboard.com but not the ISP lease products. 

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2 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2215 replies
  • January 16, 2025

If you read the manual for it, the LED turns off after 10 minutes. 

https://fccid.io/ACQ-X5042/Users-Manual/Users-Manual-rev-4750073.pdf

 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
S
Wi-Fi Warriors
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ARRIS supports only the retail products that are available on surfboard.com but not the ISP lease products. 

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