w31 online but status is offline

  • 25 April 2023
  • 2 replies

Badge +1

Dows anyone know why the W30/ax7800 router and satellite both show as “offline” in the app but are online and working with devices connected to them?  The app os also showing that its connected in limited remote management mode but the device connecting to the app is on the wifi only with cellular turned off, does anyone know why and how to solve?  Thanks

This topic has been closed for comments

2 replies

Userlevel 6
Badge +40

what modem/gateway is the router connected to? 

Badge +1

Spectrum internet modem docsis 3.1; Hitron Technologies EN 2251.