After a recent Xfinity outage I am unable to connect to the internet using my desktop which has an ethernet cable plugged in the back of the modem. I can connect wirelessly on my laptop. I have tried two different desktops, three ethernet cables and all four sockets in the back of the modem. The error message on the computer is that the device does not have a valid IP configuration. I have reset the IPv6 and IPv4 addresses automatically, and also typed them in manually but the computers still cannot identify the modem. Thank you
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Could you please help us with the model number of your product?
Please try using different Ethernet cables, swap the ends of the cables, and make sure the LED lights on the Ethernet port of the gateway are flashing.
Thank you - SBG7600AC2
I have used three different ethernet cables (including the two that were working fine before the internet outage).
The light on the computer flashes but that at the modem/router is lit but not flashing
The modem and computer have been rebooted several times
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