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No internet

R
The Many
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Modem does not appear to be powered up.  No lights on modem.  No internet. Last night we had some power outages.   Could that have caused the problem?  
What do I do?

Any help appreciated,

Rich Markovich

    2 replies

    S
    Wi-Fi Warriors
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    Could you let us know the product model number?

    Since there are no lights on the modem, I would suggest checking the modem/router on a different outlet and power cord.

    Also, try resetting the modem by holding the reset button for 30 seconds to check any changes on the modem/router’s behavior.

    If you tried all the possible troubleshooting steps, I would suggest visiting www.arris.com/consumersupport for further assistance.

     

    SURFboard Community Moderator Team
    R
    The Many
    Forum|alt.badge.img
    • RichmarkoThe Many
    • Author
    • The Many
    • 1 reply
    • March 9, 2025

    Could not get WiFi.  Modem/ router was not working.  You suggested hit the reset button or try another outlet.  Found out the outlet is blown.  Plugged modem into a different outlet and success

    thank you so much 

    Rich Markovich 

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