Modem does not appear to be powered up. No lights on modem. No internet. Last night we had some power outages. Could that have caused the problem?
What do I do?
Any help appreciated,
Rich Markovich
Answer
No internet
- The Many
Best answer by SURFboard Moderator
Could you let us know the product model number?
Since there are no lights on the modem, I would suggest checking the modem/router on a different outlet and power cord.
Also, try resetting the modem by holding the reset button for 30 seconds to check any changes on the modem/router’s behavior.
If you tried all the possible troubleshooting steps, I would suggest visiting www.arris.com/consumersupport for further assistance.
This topic has been closed for replies.
- Wi-Fi Warriors
- Answer
Could you let us know the product model number?
Since there are no lights on the modem, I would suggest checking the modem/router on a different outlet and power cord.
Also, try resetting the modem by holding the reset button for 30 seconds to check any changes on the modem/router’s behavior.
If you tried all the possible troubleshooting steps, I would suggest visiting www.arris.com/consumersupport for further assistance.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.