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Dolby Vision

  • 27 October 2023
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As a Bell Fibe user I have the vip7802 box.

This box applies Dolby Vision to all channels and programs no matter what with no way to turn it off.

I know enough to know that DV must be encoded into the program or blu ray for it to work effectively.

By always having it on it actually detracts visually from many shows and by denying me the ability to turn it on or off I am unable to access my TVs many picture presets or to adjust the picture settings to my own personal tastes. It’s my tv after all, I should have control of it.

I have read of others with this complaint and I see no reason why a software update could not solve this issue.

I have reached out to Bell and to Dolby Labs. Now I’m reaching out to you.

Thank You,

Gill Martin

 

 

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Best answer by SURFboard Moderator 28 October 2023, 04:01

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VIP7802 is not supported by Arris since you are with different service provider please do check with the respective device manufacturer or the TV manufacturer about this particular setup. we would also suggest you to have a look on their official site to get some information regarding this.